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PRIVACY POLICY

This Privacy Policy describes how www.geryline.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor WooCommerce.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with your preferences, provide you with information or advertising related to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor WooCommerce.

Customer support information

Examples of Personal Information collected: email address, name, address.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: WooCommerce.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/document/marketplace-privacy/.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

To opt out of targeted advertising:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WooCommerce’s GDPR Whitepaper.

Cookies

We use cookies to optimize your experience on our Site and to provide our services. Below is a list of cookies we use on our Site, along with their purposes:

  • persist : Used for customer service beacon.
  • wistia-video-progress-*: Tracks the progress of videos viewed on the Site.
  • acf: Used to store form data temporarily.
  • wc_cart_hash_a4bc94347dc4932f12adaa8a5ffd2fff: Helps WooCommerce recognize the shopping cart contents.
  • e_globals: Tracks user preferences and interactions.
  • wpr-show-sidebar: Saves preferences for sidebar visibility.
  • e_event-tracker: Used for tracking user events and interactions.
  • e_kit-elements-defaults: Tracks defaults for Elementor page builder elements.
  • storeApiNonce: Security feature for WooCommerce to prevent unauthorized access.
  • wpr-hash: Stores a hash for sidebar display.
  • WP_PREFERENCES_USER_1: Stores WordPress user preferences.
  • elementor: Used by Elementor page builder to track user preferences.
  • wistia: Helps in video functionality and tracking.
  • wpEmojiSettingsSupports: Checks browser support for emoji.
  • popupShown: Tracks if a pop-up has been shown to the user.
  • sbjs_migrations, sbjs_current_add, sbjs_first_add, sbjs_current, sbjs_first: Used for session-based tracking of user behavior.
  • wordpress_test_cookie: Checks if cookies are enabled in the browser.
  • __stripe_mid: Used by Stripe for payment processing.
  • wp-settings-time-1, wp-settings-1: WordPress settings for user session preferences.
  • sbjs_udata: Stores data for user-based tracking.
  • wp-wpml_current_admin_language_d41d8cd98f00b204e9800998ecf8427e: Sets the current language for WPML (multilingual support).
  • woocommerce_items_in_cart, woocommerce_cart_hash: Tracks WooCommerce cart contents.
  • wp-wpml_current_language: Stores the current language for WPML.
  • sbjs_session: Tracks user session behavior.
  • wordpress_logged_in_eaa2a90df05eda65acd561347ba2b820: Stores login session for WordPress users.
  • wp_woocommerce_session_eaa2a90df05eda65acd561347ba2b820: Stores WooCommerce session data.

The length of time that a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@geryline.com

Last updated: 30/10/2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]